A TRANSPORTATION TECHNOLOGY STRATEGY FOR LOS ANGELES
Urban MOBILITY
in a Digital Age
DOWNLOAD
TRANSPORTATION HAPPINESS [NEW]
LADOT’s Core Principles for Transportation Happiness
ACCESSIBILITY RELIABILITY SAFETY & COMFORT CULTURE & COMMUNITY EQUITY & TRANSPARENCY
Freedom to Get Around
Freedom from Disruptions
Freedom from Harm
Freedom to Connect
Freedom from Exclusion
I have the flexibility to select among safe, easy-to-understand, and universally-designed options to help me get to where I need to be in a timely manner.
I can get where I need to go, when I need to go, with seamless infrastructure and responsive services, whether on my daily commute or on a spontaneous trip.
I can enjoy my trip free from harassment and harm, using a safe, comfortable, and intuitive system.
I feel connected to my neighborhood and can celebrate our city’s cultural diversity and unique places.
I can rely on LADOT to respect and empower communities through transparent decisionmaking and clear operations, to invest equitably, and to avoid disproportionate impact.
Accessibility Reliability Safety & Comfort Culture & Community Equity & Transparency
I can get around without disruptions
I can count on similar travel conditions every day
I’m protected when I travel I’m respected when I travel I can count on LADOT to be open and honest
Infrastructure/service is contiguous and regularly available
Infrastructure/service performance is consistent
Infrastructure/service provides protections for my physical safety and freedom from harassment
People using the transportation system are treated with respect and inclusiveness
LADOT regularly shares with the public, in plain terms and multiple languages, its goals, progress, and status of investments in infrastructure and services
I can start my trip without delay
I can travel in about the same amount of time every day
I’m secure when I travel I receive quality service when I travel
I can tell LADOT what I need
Infrastructure/service can be accessed quickly
Travel time is consistent Infrastructure/service provides protections that ensure my personal and digital security
Customer service is consistently high quality
LADOT engages with all communities to build local capacity to articulate and advocate for social inclusion, transportation needs, and long-term community goals
I can get around without encountering barriers
I have options for how I get places
I can expect well-maintained travel conditions
I’m impressed with my travel conditions
I can expect LADOT to serve those who are most vulnerable Infrastructure/service is ADA-compliant or follows principles of universal design
Modal redundancy and flexibility exist
Infrastructure/service is in good
condition and well-maintained
System/service achieves a high
overall “net promoter” score (i.e., “I
would recommend this to others”)
Infrastructure/service investments
are prioritized for areas with have
vulnerable populations, defined
by the City of LA Health Atlas
1.4 3.4 4.4
I know what’s going
on when I travel
I can expect cleanliness
when I travel
My community is respected
by LADOT’s processes
Real-time information about
the service or status of the
infrastructure is available
Infrastructure/service is clean Infrastructure/service is regularly
assessed and improved
1.5 3.5 4.5
I have options for what I
need and how much I pay
I can travel comfortably I enjoy the places where I travel
Services/modes span a range of
costs, with viable, high-quality
options at all price points citywide
Infrastructure/service does
not detract from quality of life
(noise, temperature, smell)
Public spaces encountered
while using infrastructure/
services are high quality
VIEW MOBILITY DATA SPECIFICATION [NEW]
TRANSPORTATION HAPPINESS [NEW]
VIEW MOBILITY DATA SPECIFICATION [NEW]
